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Galaxy Z Fold5 Certified Re-Newed

Family
Family

Galaxy Z Fold5 / Flip5 Certified Re-Newed

$1,029.00

Galaxy Z Fold6 / Flip6 Certified Re-Newed

$759.00

Galaxy Z Fold7 / Flip7 Certified Re-Newed

$1,809.00
Device
Device

Galaxy Z Flip5 Certified Re-Newed

$589.00

Galaxy Z Fold5 Certified Re-Newed

$1,029.00
Storage
Storage

256GB

$979.00

512GB

$1,029.00
Color
Color

Phantom Black

Connectivity
Connectivity
Reviews

Galaxy Z Fold5 Certified Re-Newed

2.3

Recommended by 25% of customers.

Features3.8
Performance4.0
Design2.8
Value2.4
AI Functionality1.0
8 Reviews
Filters (0)8 Reviews
  1. Maher
    1
    Color: Phantom BlackStorage: 256GB
    Color: Phantom BlackStorage: 256GB
    1

    I have been a loyal Samsung customer for over 15 years now. I was super excited when the Z fold series came out and I was thrilled to finally have purchased the Samsung Z Fold 5. Despite its hefty weight and bulkiness, I thought it was a reasonable trade off for the flexibility of having a phone and a tablet at the same time. However, just three months after the warranty expired, the inner screen displayed a long black line over the crease over the henges and it stopped working. This is so disappointing as I expected it to last at least as long as the other models I had. I remember having a Note 4 that lasted me a few...

    Helpful?
    Value
    1
    Performance
    4
    Design
    3
    Features
    5
    Response from Samsung:
    R&R

    Hola Maher, Thank you for reaching out and sharing your experience with your Galaxy Z Fold5. We also appreciate your loyalty over the past 15 years, which highlights your dedication to quality in mobile technology. Our aim is to provide products that improve technology and create positive change. Regarding your device's screen, please note that with your Galaxy Z Fold5, you can opt for Galaxy Z Assurance. This program offers a one-time discounted repair for eligible screens. “Within two (2) years of the purchase date of a Qualifying Purchase, Samsung will provide one (1) repair of the interior folding screen of a GALAXY Z FOLD5 or GALAXY Z FLIP5 device in exchange for the Offer Price. To access this repair at the Offer Price, you must (a) submit your request via Samsung.com, (b) have or create a My Samsung Account, (c) register your GALAXY Z FOLD5 or GALAXY Z FLIP5 device, and (d) create a repair request if mailing in your device or schedule an appointment at a Samsung-approved walk-in repair center (“Service Provider”). You can start your repair request through your Samsung account using the “Request Service” button.” For more details about the promotion, please see the link below. Of course, we're happy to assist further, so feel free to contact our Samsung Support Team. Thank you for choosing Samsung. Galaxy Z Fold5 and Flip5 FAQ https://www.samsung.com/us/support/service/z-screen-repair-promo/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

  2. eiregator
    3
    Reviewed in the Baltimore, md
    Color: Phantom BlackStorage: 256GB
    Color: Phantom BlackStorage: 256GB
    3

    I've been in love with the fold since I bought my first one, the fold 4. I didn't get a service contract, so when it stopped charging after 18 months, I had to pay it off in order to fulfill my 2 yr contract. For some reason, I bought another one, a fold 5. This time I purchased an unlocked phone, and a service contract. This one now has a blacked out inner screen. Less than 18 months into ownership. The refurbished replacement arrived, but it is defective. It will not locate Wi-Fi. My carrier is going to treat it as a warranty replacement. I will never buy another folding phone. I learned my lesson. The bad reviews ...

    Helpful?
    Value
    3
    Performance
    5
    Design
    2
    Features
    5
    Response from Samsung:
    R&R

    Hey there eiregator, Thank you for sharing your extensive experience with the Galaxy Fold series. It's evident that you have used multiple generations of the device, and your feedback on durability and reliability provides valuable insights as Samsung continues to advance foldable technology. We are pleased to know that you remain part of the Samsung community. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

  3. TerriG
    4
    Reviewed in the Lompoc Ca
    Color: Phantom BlackStorage: 256GB
    Color: Phantom BlackStorage: 256GB
    4

    updates and security along witb accouns want to stay up to date

    Helpful?
    Response from Samsung:
    R&R

    "Hello TerriG, Thank you for sharing your thoughts on your Galaxy Z Fold5 Certified Renewed. The expansive folding display, powerful multitasking capabilities, and reliable security features make the Galaxy Z Fold5 Certified Renewed an excellent everyday device. Keeping software up to date and ensuring account protection are important for maintaining a smooth Galaxy experience. We appreciate your feedback and thank you for choosing Samsung! -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages "

  4. Brian
    1
    Color: Phantom BlackStorage: 256GB
    Color: Phantom BlackStorage: 256GB
    1

    I love the phone the quality is absolute junk either the hinge is going bad or the pixel is going out absolute junk!!!! All the insurance does is replace your phone with a refurbished phone so you get someone else's junk then after they fix it so many times they drop you so read the small print when you buy the insurance for the fold phones it's sad to charge so much for such poor quality!!!

    Helpful?
    Response from Samsung:
    R&R

    Hi Brian, Thank you for contacting us and sharing your experience with the Galaxy. The Galaxy Z Fold5 features a large, immersive display, seamless multitasking, and a compact, foldable design that enhances everyday usability. We appreciate you providing details about the issues with the hinge and display, and your experience with insurance. Your feedback is important because durability and confidence in the foldable experience are crucial aspects of what customers expect from Samsung. Thank you for sharing your thoughts with us. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

  5. KingJames_Flyguy
    1
    Reviewed in the NC
    Color: Phantom BlackStorage: 256GB
    Color: Phantom BlackStorage: 256GB
    1

    My Bluetooth and Wi-Fi no longer work on my Fold 5. I contacted support and they tried to help but couldn't. It is ridiculous that no one was able to help me with my phone.

    Helpful?
    AI Functionality
    1
    Value
    1
    Performance
    1
    Design
    3
    Features
    1
    Response from Samsung:
    R&R

    Greetings KingJames_Flyguy, The Galaxy Z Fold5 features a large foldable screen, robust multitasking capabilities, and seamless connectivity through Wi-Fi and Bluetooth. We understand how crucial these connections are for your daily phone usage, and we take issues like Wi-Fi disconnections seriously. There can be several reasons why your Wi-Fi might not be working properly. You can submit a ticket through the Samsung Members app, where you can track your issue and receive real-time updates. Additionally, we have partnered with uBreakiFix as an authorized repair center. Be sure to check your warranty options to see if you are eligible for repairs. Your feedback is invaluable in helping Samsung improve the overall foldable experience. Thank you for sharing your thoughts with us. uBreakiFix https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy Samsung Care+ https://www.samsung.com/us/support/samsung-care-plus/ Samsung Warranty https://www.samsung.com/us/support/samsung-care/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

  6. Alan
    2
    Reviewed in the Virginia
    Color: Phantom BlackStorage: 256GB
    Color: Phantom BlackStorage: 256GB
    2

    Easy get damaged. Screen has a bend shadow when open full.

    Helpful?
    Value
    2
    Performance
    5
    Design
    1
    Features
    3
    Response from Samsung:
    R&R

    Hello Alan, Thank you for sharing your experience. The Z Fold technology provides a unique mix of innovation and versatility, and many customers appreciate its ability to support multitasking and immersive viewing. Experiences differ based on individual usage habits and expectations, and feedback like yours shows how different users interact with foldable displays. We value your support as a Samsung customer. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

  7. Ares and Leila Cates
    5
    Color: Phantom BlackStorage: 256GB
    Color: Phantom BlackStorage: 256GB
    5

    This phone is so helpful and it can be used as a tablet or a phone.

    I recommended this product.
    Helpful?
    Value
    5
    Performance
    5
    Design
    5
    Features
    5
  8. No more foldz
    1
    Color: Phantom BlackStorage: 256GB
    Color: Phantom BlackStorage: 256GB
    1

    This is the second time that the most recent update has caused the black screen. Now Im expected to pay for another phone through the insurance. I've been with Samsung for years now but now I'm considering another brand because I don't feel like valued customer any longer. Why should the customer be held accountable for a tech issue that the update has caused? It makes me wonder if its a way to force phones to fail after a certain timeframe to force customers to purchase another phone.

    Helpful?
    Response from Samsung:
    R&R

    Hi there, Thank you for being a loyal Samsung customer. The Galaxy Z Fold5 features an expansive foldable display, powerful multitasking capabilities, and advanced Galaxy AI features. Our Samsung Certified ReNewed devices are refreshed with genuine Samsung parts to ensure quality. We understand your concern about the black screen issue that has returned after a recent update, especially given your continued support for Galaxy devices. To address this problem, we recommend following Samsung's display troubleshooting guide. This includes steps such as restarting your device, checking for the latest software and app updates, and performing additional display checks to determine the cause of the behavior. Please see the link below. Samsung products come with a limited 12-month warranty that covers manufacturing defects in materials and workmanship. We also offer the option to enhance your coverage with Samsung Care+ for eligible devices, which provides extended protection and additional support. We appreciate you sharing your experience with us, and we hope to continue providing you with a great Galaxy experience. Thank you for being a part of the Samsung family! Troubleshoot display issues on your Samsung Galaxy device uBreakiFix https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy Samsung Care+ https://www.samsung.com/us/support/samsung-care-plus/ Samsung Warranty https://www.samsung.com/us/support/samsung-care/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages